How to Make a Complaint
Information on previous broadcasting complaint decisions made by the BAI is available on the publications section of this website.
How to Make a Complaint
All broadcasters in Ireland must ensure that their output is compliant with the law and with the BAI’s codes and standards.
- If you think something you saw or heard on Irish radio or tv, in the last 30 days, was not compliant with BAI codes and rules you can make a complaint.
- If you think something you saw or heard was factually incorrect giving rise to your honour or reputation being impugned, you can request a right-of-reply under the Right-of-Reply Scheme.
You should always contact the broadcaster in the first instance.
Making a complaint to the Broadcaster
To assist you in making a complaint or a right-of-reply request, the BAI publishes information booklets:
Referring a complaint to the BAI
If you are not satisfied with the broadcaster’s response, you can refer your complaint to the BAI. The BAI provides forms to assist you in making the complaint or the right-of-reply review.
- If you wish to refer your complaint to the BAI, you can download the Complaint Referral Form.
- If you wish to refer your right-of-reply request to the BAI, you can download the Request Referral Form.
You can find the contact details for each broadcaster on the List of TV and Radio Stations page of this site or you can be directed to their complaints handling process or Right-of-Reply Scheme by using the step-by-step guide below to assist you in making a complaint or a request.
Step 2. Refer your complaint to the BAI
When making your referral, please ensure that you provide details of your complaint including the section of the Broadcasting Act that you believe the programme infringed and attach your original complaint and response from the broadcaster. The BAI has developed referral forms to assist you, which when completed, can then be attached to this online referral form:
Step 2. Make a complaint to the relevant broadcaster
In general, you’ll need to make a complaint or a Right of Reply Request directly to the broadcaster before the BAI can help you.
In certain circumstances, however, complaints may be accepted directly by the BAI. These include:
- Where you or an organisation you represent were referenced in a programme
- Where you are requesting anonymity
- Where you believe the broadcast has impacted on your privacy
- Where you believe there is an exceptional reason for not referring the complaint to the broadcaster
Should your complaint refer to any of the above categories, go back to Step 1 and click on the “Yes” button where you may then submit the details of your complaint. For all other complaints, please contact the broadcaster.