The Compliance Committee of the BAI considered six complaints. One complaint has been upheld in part and five complaints have been rejected. In addition, seven complaints were resolved by the Executive Complaints Forum. The complaints related to the following broadcasts:-
Upheld in Part by BAI Compliance Committee
98/14 – FM104: The Phone Show: 5th June 2014
Rejected by BAI Compliance Committee
115/14 –RTÉ Radio One: Morning Ireland: 29th June 2014
122/14 – TV3: Tonight with Vincent Browne: 9th September 2014
126/14 – Newstalk: The Right Hook: 2nd September 2014
143/14 – RTÉ Radio One: Saturday with Brian Dowling: 1st November 2014
146/14 – RTÉ Two: News2Day: 20th November 2014
Resolved by the Executive Complaints Forum
125/14 –RTÉ One: Passion – Would you Believe?: 14th September 2014
131/14 –RTÉ One: The Saturday Night Show: 27th September 2014
130/14 –RTÉ Two: Callan’s Kicks: 25th July 2014
140/14 –Newstalk: Futureproof: 4th October 2014
141/14 – Newstalk: Futureproof: 4th October 2014
142/14 – RTÉ Radio One: Morning Ireland: 31st March 2014
150/14 – RTÉ Radio One: Today with Seán O’Rourke: 17th November 2014
Details of all these decisions are available to download here.
Media Queries to:
Catherine Heaney, Sebastian Enke
Tel: 01-4200580 / 087 2309835 / 087-3239496
Note to Editors
Under the Broadcasting Act 2009, viewers and listeners can complain about broadcasting content, which they believe is not in keeping with the BAI’s broadcasting codes and rules. In line with the BAI’s complaints handling process, the viewer or listener should direct their complaint to the broadcaster in the first instance. This must be done within 30 days of the date of the broadcast.
If a viewer or listener is not satisfied with the response from the broadcaster, or if the broadcaster does not respond within the timeframe specified in their Code of Practice for Complaints Handling (usually 21 days after receipt of complaint), the viewer or listener can refer the complaint to the BAI for consideration.
In assessing complaints, and having regard to its codes and rules, the BAI considers the material submitted by the relevant parties together with the broadcast material. Complaints are assessed at Executive level and/or by the Compliance Committee of the Authority.
When a complaint has been adjudicated upon:
- A copy of the decision is sent to the complainant and the broadcaster before its publication.
- Where a programming complaint is upheld in whole or in part, the broadcaster concerned will broadcast the Compliance Committee’s decision, if the Compliance Committee believes it appropriate to do so. This could include the name of the person who made the complaint. This will be done at a time and manner suitably similar or close to the timing of the original broadcast which prompted the complaint. The only exception to this will be a situation where the Compliance Committee considers it inappropriate to broadcast the decision.
- The decisions of the BAI are distributed to the media and posted to the BAI’s website, unless it considers it inappropriate to do so.
- When the Compliance Committee has considered the matter and issued its determination, that is the end of the process.
Full details of the complaints process, including contact details for complaints to individual broadcasters is available here.