Under the Broadcasting Act 2009, viewers and listeners can complain about broadcasting content which they believe is not in keeping with the broadcasting codes and rules. In line with the complaint process, the viewer or listener should direct their complaint to the broadcaster in the first instance with regard to the broadcaster’s Code of Practice for Handling Complaints, a policy which each broadcaster has available on its website. If a viewer or listener is not satisfied with the response from the broadcaster or if the broadcaster does not respond within 21 days of receipt of complaint, the viewer or listener can refer the complaint to the BAI for consideration.
In assessing complaints, and having regard to the codes and rules, the BAI considers the material submitted by the relevant parties together with the broadcast material. Complaints are assessed at Executive level and/or by the Compliance Committee of the Authority.
The BAI has now published the decisions of the Compliance Committee’s meeting of October 2012. The Compliance Committee upheld five complaints.
The document can be accessed here
In this issue:
Upheld by BAI Compliance Committee
TV3 – Psychic Readings Live: 23rd June 2012
Ocean FM – Sunday Spirit: 8th July 2012
TV3 – Psychic Readings Live: 30th July 2012
TV3 – Psychic Readings Live: 11th August 2012
TV3 – Psychic Readings Live: 27th August 2012
Full details on the Broadcasting Complaints Process and the relevant Codes and Standards are available on www.bai.ie