Under the Broadcasting Act 2009, viewers and listeners can complain about broadcasting content which they believe is not in keeping with the broadcasting codes and rules. In line with the complaint process, the viewer or listener should direct their complaint to the broadcaster in the first instance with regard to the broadcaster’s Code of Practice for Handling Complaints, a policy which each broadcaster has available on its website. If a viewer or listener is not satisfied with the response from the broadcaster or if the broadcaster does not respond within 21 days of receipt of complaint, the viewer or listener can refer the complaint to the BAI for consideration.
In assessing complaints, and having regard to the codes and rules, the BAI considers the material submitted by the relevant parties together with the broadcast material. Complaints are assessed at Executive level and/or by the Compliance Committee of the Authority.
The BAI has now published the decisions of the Compliance Committee’s meeting of September 2012 and decisions of the Executive Compliance Forum at meetings held in August and September 2012.
The Compliance Committee upheld three complaints and rejected five. Six complaints were resolved by the Executive Complaints Forum.
The document can be accessed here
In this issue:
Upheld by BAI Compliance Committee
TV3 – Psychic Readings Live: 26 June & 5 July 2012
TV3- Psychic Readings Live: 21 June 2012
Rejected by BAI Compliance Committee
RTÉ Radio One – Morning Ireland: 2 March 2012
RTÉ One Television – Prime Time: 17 January 2012
RTÉ One Television – The Late Late Show: 20 April 2012
RTÉ Radio One- Morning Ireland:12 June 2012
RTÉ One Television – An Tost Fada (The Long Silence): 16 April 2012
Resolved at Executive Complaints Forum
RTÉ Two Television- Craig Doyle Live: 18 June 2012
TV3 – Advert – Heineken: 12 May 2012
TV3 – TV3 News@ 5.30: 14 & 21 May 2012
TV3- Advert – Specsavers: 27 June 2012
RTÉ Two Television – London Olympics 2012: 29 July 2012
RTÉ Radio 1- Specsavers ‘Hearing Centre’: 8 July 2012
A further list of complaints upheld or rejected by the Compliance Committee between September 2011 and July 2012 is available here.
Full details on the Broadcasting Complaints Process and the relevant Codes and Standards are available on www.bai.ie
Catherine Heaney/ Tony Heffernan
087 2309835/ 087 2399508