How to Make a Complaint

All broadcasters in Ireland must ensure that their output is compliant with the law and with the BAI’s codes and standards.

• If you think something you saw or heard on Irish radio or tv, in the last 30 days, was not compliant with BAI codes and rules you can make a complaint.
• If you think something you saw or heard was factually incorrect giving rise to your honour or reputation being impugned, you can request a right-of-reply under the Right-of-Reply Scheme.

You should always contact the broadcaster in the first instance.

Making a complaint to the Broadcaster

To assist you in making a complaint or a right-of-reply request, the BAI publishes information booklets:

• a Guide for Complainants; and
• the Right-of-Reply Scheme explained.

Referring a complaint to the BAI

If you are not satisfied with the broadcaster’s response, you can refer your complaint to the BAI.  The BAI provides forms to assist you in making the complaint or the right-of-reply review.

• If you wish to refer your complaint to the BAI, you can download the Complaint Referral Form.
• If you wish to refer your right-of-reply request to the BAI, you can download the Request Referral Form.

You can find the contact details for each broadcaster on the List of TV and Radio Stations page of this site or you can be directed to their complaints handling process or Right-of-Reply Scheme by using the step-by-step guide below to assist you in making a complaint or a request.