Under the Broadcasting Act 2009, viewers and listeners can complain about broadcasting content which they believe is not in keeping with the broadcasting codes and rules. In line with the complaint process, the viewer or listener should direct their complaint to the broadcaster in the first instance with regard to the broadcaster’s Code of Practice for Handling Complaints, a document which each broadcaster has available on its website. If a viewer or listener is not satisfied with the response from the broadcaster or if the broadcaster does not respond within the timeframe specified in their Code of practice, usually 21 days after receipt of complaint, the viewer or listener can refer the complaint to the BAI for consideration.
In assessing complaints, and having regard to the codes and rules, the BAI considers the material submitted by the relevant parties together with the broadcast material. Complaints are assessed at Executive level and/or by the Compliance Committee of the Authority. The details of the broadcasting complaint decisions reached by the BAI are detailed in this document.
This publication records the decisions of the Compliance Committee’s meeting of November 2012 and meetings of the Executive Complaint Forum in October and November 2012.
The Compliance Committee upheld four complaints and resolved one complaint. Three complaints were resolved by the Executive Complaints Forum.
The document can be accessed here.
In this issue:
Upheld by BAI Compliance Committee
TV3 – Psychic Readings Live: 8th July 2012
TV3 – Psychic Readings Live: 27th August 2012
TV3 – Psychic Readings Live: 5th September 2012
TV3 – Psychic Readings Live: 7th September 2012
Resolved by the BAI Compliance Committee
TV3 – Psychic Readings Live: 6th September 2012
Resolved at Executive Complaints Forum
Newstalk – The Right Hook: 27th July 2012
RTÉ 2 Television – Taken 2 (Advert): 23rd September 2012
RTÉ 1 Television – What’s Ireland Eating: 27th July 2012
Full details on the Broadcasting Complaints Process and the relevant Codes and Standards are available on www.bai.ie
Catherine Heaney/Tony Heffernan